After years in CX, I've seen AI shift from fancy chatbot buzz to real tools. By...

https://mike-wiki.win/index.php/AI_for_Identity_Verification_in_Support_-_What_Are_the_Gotchas%3F

After years in CX, I've seen AI shift from fancy chatbot buzz to real tools. By 2026, some automation platforms can assist agents with 70% of tasks within a week, freeing reps to focus on complex issues