AI voice agents are changing phone support by cutting waiting times and...

https://blogfreely.net/samuel-wang09/ai-voice-agent-vs-ivr-menu-what-is-actually-different-now

AI voice agents are changing phone support by cutting waiting times and improving call flow. With fast end-to-end response times, they keep conversations smooth and natural. Features like barge-in let customers speak anytime without waiting for prompts