Customer experience plays a key role in retaining users on digital platforms...

https://wiki-fusion.win/index.php/Why_Do_Users_Drop_Off_During_Onboarding%3F_Understanding_and_Solving_the_Onboarding_Friction_Dilemma

Customer experience plays a key role in retaining users on digital platforms because it directly affects how easily and quickly people can get value. For example, removing unnecessary steps during onboarding helps new users get started without frustration