Getting a bad review removed isn’t as impossible as you might think. Google has...

https://technivorz.com/can-i-get-a-review-removed-if-it-mentions-events-that-never-happened/

Getting a bad review removed isn’t as impossible as you might think. Google has specific content policies, and if a review violates them, it can be taken down. Results are never guaranteed, but you can improve your odds by acting quickly