Getting a damaging review removed from your Google Business Profile is...

https://www.golf-bookmarks.win/struggling-with-a-damaging-google-review-you-aren-t-powerless-not-all-bad

Getting a damaging review removed from your Google Business Profile is possible, but it is not guaranteed. If a review violates Google’s content policies, you can request its removal. Outcomes vary depending on the situation, so you need a clear strategy