In 2026, AI customer service tools aren’t about replacing agents but about...

https://cashsbrilliantperspectives.cavandoragh.org/mckinsey-says-fewer-than-6-get-real-value-from-ai-why

In 2026, AI customer service tools aren’t about replacing agents but about helping them work smarter. Leading platforms now handle up to 70% of routine asks within a week of setup, cutting response times and costs from $3-$6 down to closer to $0