Voice AI can sometimes get details wrong, leading to frustrating customer...

https://astro-wiki.win/index.php/How_Much_Silence_Do_Callers_Notice_in_Voice_AI%3F

Voice AI can sometimes get details wrong, leading to frustrating customer experiences. This post explores how using identifier readback — like confirming order numbers (B3172 vs B3712) — and risk-tiered verification helps catch errors before they happen