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Pickup orders cannot stay reserved forever

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When a dispensary uses POS, ERP, ecommerce, accounting, CRM, and state tracking, the same data may exist in several places

Anxiety had fed my sister's drinking for years and nobody had ever addressed both at the same time before Alpha. Daniel worked with her on that side of things while the rest of the staff handled the rest

Purchase-limit controls should be tested before staff rely on them. Massachusetts adult-use limits changed in 2026, and mixed product baskets can be harder to validate than a simple flower transaction

An audit trail connects a business event to the user, time, reason, and resulting record. For dispensaries, useful audit history can cover sales, refunds, discounts, inventory adjustments, permission changes, price edits, and administrative actions

Master data ownership decides who can create or change the shared records used by every location. Without clear ownership, stores may create duplicate SKUs, inconsistent categories, different units, or competing versions of the same product

Canary Wharf client, fairly large company, invoice just seemed to fall through the cracks somewhere internally. A proper formal letter seemed to get it looked at again quickly

Consent suppression means that an opt-out is honored everywhere the retailer sends marketing, not only in one CRM screen

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